Return& Replacement & Refund
The customers' satisfaction is the destination of DSoar hair!
We accept 15 Days No Reason Return! No Returning Over 15 Days after Reveiving.
Please contact our customer service first if you want to return some product. After we comfirm the problem, you can ship back. After we receive the returned product and check it unused&in good condition, we will refund you. About the refund process and time, please check "As for the refund".
You can contact us:
As for the replacement
If you don't like the received product and want to replace with other products, if it is your personal reason, such as choose the wrong size, texture, color or type, you will need take on the returning shipping fee and supplement the price difference. And if it is our mistake, such as broken package and wrong shipping, we will bear the returning shipping fee. We accept the replacement within 15 days since receiving. No replacement will be accepted over 15 days.
As for the cancel
1. Before the order shipped out, you can cancel the order at will and we will refund you to the orinigal account at the same work day( delayed on the weekends and the holiday) and the time the refund gets back to your account will depend on your bank releasing. Generally speaking, it takes about 7 working days.
2. Once the order shipped out, it is hard for us to intercept the delivery due to the internationl transport. If you want to cancel the order, you have to bear $15 restocking fee.
a. Before the order shipped out, you cancel the order.
b. After you receive the product, you received the wrong products due to our mistakes.
a. After the order shipped out and you want to cancel it before receiving, we will deduct 15 restocking fee.
b. After you receive the product, you don't like the color or choose the wrong size, type, texture due to personal reason and want to return, you have to bear the returning shipping fee and $15 restocking fee.
Before the order shipped out and you cancel the order, we will refund you within 24 work hours. And if you return the product, we will refund you within 1-2 work days after receiving your returning item. All the refund will get back to your original payment account and the accouting time will depend on your bank releasing and deal time.
If any question, welcome to contact us firstname.lastname@example.org.