Shopping  FAQ

Q:How to track my order?

A: Generally speaking, we will ship out your order in 1-3 work days (holiday and weekend excluded). Once your order shipped out, we will send the shipping order to your email and also update the shipping information on the Paypal. You may also log in our website and check the shipping information in My Accouting- My Order-View Order-Track Your Order.

Q:What's the delivery time and the delivery method?

 America 3-5 days (UPS and USPS) 

 Europe  4-6 days (DHL)

Australia 5-6 days (TNT)

 Canada 4-6 dsys (DHL) 

 Please note: The shipping might take longer during the holiday and the weekend.

Q:How do I order with coupon?
Find the Coupon Section in shopping cart and checking out page, then enter Coupon Code, click"APPLY COUPON" or"APPLY" before you check out and the discount is decuct from the original order total amount.

 Q:Do you have the wholesale price?

 Yes, we have. DSoar Hair will bring in your business with attractive wholesale price and grade-quality. Please feel free to contact us to discuss business.

Q:How can I confirm my order sucessfully submit?

You will receive an order confirmation email from us after you submitting the order.

Q:How can I reorder my order?

Log in your account and click the reorder button in the section "My account-My order- Reorder".

Q:What if I failed to pay?

You can contact our customer service in time and we will check the problem with the payment platform.

 Q:Does DSoarHair.com guarantee delivery time?

A: Because the post office handles the shipment, we cannot guarantee the exact time of delivery. However, we will give you an idea when the package will arrive. We suggest you to make orders 4 days in advance so that you will have sufficient time for shipping.

Q: What types of payment do you accept?

A: We accept the following payment methods:Paypal, Credit Cards ,Western Union and MoneyGram.

Interac: You can pay for your order online. please notice that the card holder must have access to online banking.

Q: Is there any hidden charges to my order?

A: Basically, the final amount you will pay is just the price of the product plus shipping (if you choose a paid shipping). Sometimes, because of the exchange rate of currency, when the payment finally cleared through the bank, the total amount will be a little different to the price, but its only less than 0.5% of the total price. 

Q: What if my order delivery was delayed?

A: We definitely will deliver your order on time under normal circumstances. Meanwhile, shipping delays may occur due to holidays, natural disasters, or carrier delays. Please keep in mind holidays do not count as a business day and should be considered when calculating shipping times. 

Q:I have bought something but seen it at a different price on your website.

 A: As an online business we act much faster in adjusting our prices in response to trends, stock, promotion and demand from customers. It's our general view not to refund the difference. 

Q: How can I cancel my order?

Please contact our customer service first before you want to cancel any order. We will reply and handle in time.

Product FAQ

Q: What's human hair?

100% unprocessed human hair directly cut from one donor with full cuticles aligned and there’s No Acid Processed.

Q: How is the hair quality?

DSoar hair is all 100% human hair. Double weft and hand hook lace closure. Free tangle, no shedding and no smell. 

Q: Can the hair be bleached and dyed?

Yes, it can. If you want to bleach or dye your hair, choose the darker color than the original color. If you are not sure which color to choose, you may consult the professional salon. Kindly note coloring or bleaching process will hurt natural hair so we suggest you not do this too much.

 Q: How to tell Brazilian virgin hair, Peruvian virgin hair and Malaysian virgin hair?

A: The differences are more apparent in the hair's reaction to water, heat or air drying. For longer lasting curls on any of the hair, it is recommend to roller with a hair setting lotion.

Malaysian Hair can appear excessively shiny at first but after the first 2/3 washes the shine lessens considerably to take on a more natural appearance. Curls will not loosen or drop with time but maintain their form for the entire day. No product is required to maintain the curl. 

Brazilian Hair is silkier and shinier in texture than Indian Hair. The Straight textures are not bone straight but tends to curly beautifully at the end. This hair holds curls very well and tends to hold curls longer.

Peruvian Hair is a little coarser and thicker in texture than Brazilian hair. It blends well with normal African-American relaxed hair textures and medium Caucasian hair textures. The curly texture becomes more curly when wet or washed.

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